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Primary and preventive care clinic adopts CGM ENTERPRISE EHR and PM system for seamless integration of care delivery

November 10, 2020

CGM ENTERPRISE PM is a market-leading practice management solution for community health and beyond.

Teche Action Clinic adopts CGM ENTERPRISE EHR to complement its CGM ENTERPRISE PM practice management system

Client profile

Teche Action Clinic is a Federally Qualified Community Health Center (FQHC) that has been in operation for close to 40 years.

The clinic serves an annual patient base of 17,280 throughout rural southwest Louisiana. Teche Action Clinic’s scope of services includes primary and preventative medical care (Internal Medicine, Family Practice, Pediatrics, Obstetrics/ Gynecology), Behavioral Health, Pharmacy, Laboratory, WIC and Dental Services.

Teche Action Clinic is led by CEO, Dr. Gary M. Wiltz, a well-known and established leader in the FQHC movement. As a believer in safe quality patient care, Dr. Wiltz assisted Teche Action Clinic in becoming the first FQHC in Louisiana to achieve Joint Commission Accreditation in 1999 and the first to achieve Primary Care Medical Home (PCMH) designation in 2012.

Finding the right solution

After an exhaustive evaluation process, Teche Action Clinic chose CGM ENTERPRISE EHR to complement the CGM ENTERPRISE PM that had already been in use as a practice management solution at all eight of the clinic’s sites for more than 10 years.

With such a broad array of services rendered to an equally diverse patient population, Teche Action Clinic sought an EHR-PM solution that would seamlessly integrate patient care delivery, documentation and reporting as well as patient selfcare management.

Top among the clinic’s priorities were increasing the efficiency of patient care delivery; patient safety; medical and medication error reduction; automated referral tracking and follow-up; patient satisfaction; Meaningful Use and UDS reporting. Also, key among its considerations for selecting an EHR-PM solution was protecting the clinic’s acclaimed status as a Primary Care Medical Home.

The clinic needed to ensure that this designation was not compromised. A Primary Care Medical Home is required to demonstrate that it delivers patient-centered, comprehensive, coordinated and accessible care that is committed to quality and safety.

At a Glance
Teche Action Clinic

Federally Qualified Health Center (FQHC)

 • Efficiency gains: documentation and reporting
 • Increase in patient satisfaction and revenue
 • Compliance with regulatory requirements

Attaining success

CGM ENTERPRISE enabled Teche Action Clinic to achieve several, if not all of its objectives for implementing an EHR-PM system.

With the ability to provide patients a summary of medical information in electronic format, the clinic improved its emergency preparedness goals for both patients and the organization.

Notable among several efficiency-enhancing tools is the Pattern feature that is built into CGM ENTERPRISE EHR.

This feature allows the physicians at the cClinic to make a quick order set of best practices based on previous documentation, assessment and treatment processes.

The implementation of the CGM ENTERPRISE Solution enhanced the clinic’s billing and coding procedures, thereby increasing revenue. The clinic also saw a reduction in the cost associated with paper storage of records as well as improved patient privacy.

“At Teche Action Clinic, we strive to be a leader in the delivery of safe, quality, comprehensive primary and preventative healthcare. CompuGroup Medical has been a true business partner, supporting us in that mission for more than 10 years. Year after year, we continue to experience the benefits of the company’s products and services,” says Jennifer Fabre, MSN, APRN, NP-C, CDE, Chief Health Officer/Clinical Operations Manager at Teche Action Clinic.

Now, Teche Action Clinic is able to identify patients more accurately, secure backup for patient data, improve operational efficiency, reduce risk, lost records rates and patient waiting time.

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