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Our US-based support engineers understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.
Software | Hours | Phone | Extension |
|---|---|---|---|
Lab Management | |||
| CGM AP EASY | 8 am - 6 pm ET | + 1 (800) 647-2263 | opt. 0 |
| CGM LABDAQ / CGM LABNEXUS | 8 am - 11 pm ET | +1 (800) 359-0911 | opt. 4 |
| CGM SCHUYLAB / CGM SCHUYNET | 9 am - 8 pm ET | +1 (888) 724-8952 (US) +1 (573) 499-1993 (International) | |
EHR and Practice Management | |||
| CGM APRIMA | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 2 |
| CGM CLINICAL (formerly Alteer Office) | 9 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 1 |
| CGM DAQbilling | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 6 |
| CGM eMDs (formerly Solution Series) | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 3 |
| CGM ENTERPRISE | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 4 |
| CGM LYTEC | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 5 |
| CGM MEDISOFT | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 4 |
| CGM PLUS | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 7 |
| CGM PRACTICE PARTNER | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 6 |
| CGM webEHR | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 3 |
| CGM webPRACTICE | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 2 |
| eMEDIX / Revenue Cycle Management | 8 am - 6 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 7 |
Telemedicine | |||
| CGM ELVI | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 7 |
Visit the CGM LABDAQ Support or CGM SCHUYLAB Support page for training and additional support with your laboratory software.
