CompuGroup Medical
Synchronizing Healthcare

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Get support for your medical software

Our US-based support engineers understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.

 Software

Hours
(Mon. - Fri.)

Phone

Extension

Online

Lab Management

CGM AP EASY8 am - 6 pm ET+1 (800) 647-2263opt. 0support.apeasy.labus.us@cgm.com
CGM LABDAQ8 am - 11 pm ET+1 (800) 359-0911opt. 4cgm.us.lab.support@cgm.com
CGM MEDICUS8:30 am - 6 pm ET+1 (888) 643-8081opt. 3support.medicus.labus.us@cgm.com
CGM SCHUYLAB9 am - 8 pm ET+1 (800) 359-0911opt. 6 support.schuylab.labus.us@cgm.com

EHR and Practice Management

CGM APRIMA8 am - 8 pm ET+1 (877) 564-4414opt. 2CGM Portal
CGM CLINICAL (formerly Alteer Office)9 am - 8 pm ET+1 (855) 270-6700opt. 2, then opt. 1CGM Portal
CGM DAQbilling8 am - 5 pm ET+1 (855) 270-6700opt. 2, then opt. 6CGM Portal
CGM eMDs (formerly Solution Series)8 am - 8 pm ET+1 (877) 564-4414opt. 3CGM Portal
CGM ENTERPRISE8 am - 8 pm ET+1 (855) 270-6700opt. 2, then opt. 4CGM Portal
CGM LYTEC8 am - 8 pm ET+1 (877) 564-4414opt. 5CGM Portal
CGM MEDISOFT8 am - 8 pm ET+1 (877) 564-4414opt. 4CGM Portal
CGM PLUS8 am - 5 pm ET+1 (877) 564-4414opt. 7CGM Portal
CGM PRACTICE PARTNER8 am - 8 pm ET+1 (877) 564-4414opt. 6CGM Portal
CGM webPRACTICE8 am - 8 pm ET+1 (855) 270-6700opt. 2, then opt. 2CGM Portal

EDI

eMEDIX / Revenue Cycle Management8 am - 6 pm ET+1 (855) 270-6700opt. 3 

Telehealth

CGM ELVI8 am - 8 pm ET+1 (855) 270-6700opt. 7 


Additional Support

Visit the CGM LABDAQ Support or CGM SCHUYLAB Support page for training options and additional support with your laboratory software.