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Navid Asgari previously held the position of Vice President of Professional Services.
Navid joined CGM in the spring of 2014 and has been instrumental in the transformation of the CGM customer experience through the standardization of internal processes and the facilitation of inter-departmental collaboration aimed at driving service excellence.
“As Head of Operations, AIS, I am confident that Navid will add tremendous value to the overall customer experience by drawing from his extensive track record for success to establish and optimize processes that will ultimately enhance customer service. As a company that emphasizes customer satisfaction, our goal is to explore all avenues that will ensure a continuity of service by eliminating any potential gaps in facilitating a seamless experience within the customer lifecycle,” said Kent Broström, COO of CGM US.
With his acumen for business and an extraordinary knack for identifying new opportunities for growth, Navid has attained a number of notable achievements, both personally and professionally. In the last decade, while serving in key leadership roles within the healthcare information technology industry, Navid successfully spearheaded multiple high profile and complex projects which significantly impacted the bottom-line.
Navid began his career in the healthcare software industry at Epic Systems, a healthcare software vendor for medical groups, hospitals and integrated healthcare organizations, where he was responsible for the management of enterprise level implementations and customer relationships. Prior to joining CGM, Navid worked with 4Medica, a California-based boutique firm for electronic health record solutions. In his role as Director of Operations, Navid focused on driving revenue while achieving high customer satisfaction and retention rates. Navid also led the transformation of the company’s interface team where he successfully developed a new business unit and implemented strategies that exponentially increased revenue.
Commenting on his new role, Navid said, “I consider it an honor to be tasked with leading this vital initiative to advance CGM’s strategic objectives by aligning our customer-facing teams effectively to achieve synergy. Simply put, our collective goal is to emphasize the human touch in all customer interactions. This translates into the establishment of a single point of accountability for customers whose primary role will be to serve as an advocate focused on quality, decreasing response times, and ultimately, driving higher customer satisfaction. At CGM, our core values are founded on a deep understanding that our customers are the lifeblood of our company. My goal is to ensure that this understanding is fully actualized at every opportunity.”
Navid holds a Bachelor of Arts degree in Economics from the University of California, Irvine.