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Central Arizona Pain Institute has been growing steadily since Eric T. Baumann, MD, opened the Pain Management specialty practice in the summer of 2005. Margie Anacaya, MD, and a nurse practitioner came on board in 2007. A second nurse practitioner joined two years later, in 2009.
"We tried to implement the EHR that our billing company was using, but we didn't get past the first day," Dr. Anacaya said. Central Arizona Pain Institute continued to use that billing company but returned to using paper charts and dictation.
Therefore, when the practice began looking for a new pain management EHR, they already knew what they didn't want based on their negative experiences with their current and previous billing companies. They aimed to find a company that would adapt to and address their particular needs.
After substantial research of different EHR software, talking with vendors, and testing a variety of systems, the practice selected CGM APRIMA EHR and Practice Management.
"We chose CGM APRIMA for the price point and because that system looked really easy to mold to our needs as a specialty practice," Dr. Anacaya said.
In August 2011, the practice went live with CGM APRIMA EHR and Practice Management. To help ensure the practice was fully ready to go live, their assigned project manager held extensive conversations with Dr. Anacaya and others at the practice.
Additionally, CompuGroup Medical's implementation professionals remained onsite at the healthcare practice for several extra days to ensure everything was running smoothly and that everyone in the practice felt confident using the system.
Dr. Baumann was very happy with CGM APRIMA. I hardly had to do anything after implementation.
In particular, Dr. Anacaya wanted Dr. Baumann, the founder of the practice, to be satisfied with the new systems she had chosen.
"Dr. Baumann was very happy with CGM APRIMA," Dr. Anacaya said. "I hardly had to do anything after implementation."
Dr. Baumann was especially pleased with how CGM APRIMA supported and enhanced the way he prefers to work. He was worried that the EHR would slow down his pain management workflow. Instead, he found that it made him faster.
One of the most rewarding aspects of the CGM APRIMA EHR for the practice was how easy it was to tailor the solution to their specific needs and patient complaints. This adaptability facilitated rapid and effortless documentation for a practice like Central Arizona Pain Institute, which specializes in Pain Management.
For example, the practice uses CGM APRIMA's built-in Common Problem Palette tool to easily retrieve information associated with the most common symptoms, diagnoses, procedures and medications for their specific patient population. Providers at the practice noted that they can complete their charts in just a few keystrokes—a huge time saver for this busy practice.
"Because of the opiates we prescribe and our elderly populations, the fact that drug interactions pop up instantly is an invaluable feature for our specialty," said Dr. Anacaya.
"Dr. Baumann dictates his notes," Dr. Anacaya said. "It was important that any solution would enable us to be just as quick as or quicker than what we were before."
Several people at the practice frequently use dictation. Before using CGM APRIMA as their pain management EHR, the office staff used a significant amount of time and supplies for downloading information and printing it out.
With CGM APRIMA, the voice recognition feature facilitates faster dictation and documentation for the practice. Better yet, it saves the practice $3,500 per month on average in dictation costs alone, Dr. Anacaya said.
As the practice continued to use its old billing company, it noticed collections slowing down.
"After several meetings with our billing company and no improvement, we knew we had to look for another solution to our issues. When we found out that CompuGroup Medical offered revenue cycle management, we knew we had to research this as a potential addition to the successful partnership we already had with CGM."
In August 2013, Central Arizona Pain Institute engaged CompuGroup Medical for RCM. "Within the first month that we began using ARIA RCM Services, we noticed a big difference in our revenue," Dr. Anacaya said. "We’ve been thrilled to see that our collections have improved by at least 20%—and it's not because we've been working more!"
One of the biggest concerns Central Arizona Pain Institute had before using CGM APRIMA was whether they would be adequately responsive to their needs.
"I'm able to get a quick response from CGM when I have a question," Dr. Anacaya said, "faster even than I could get with that other, closer billing company."
Although the company has grown substantially, Dr. Anacaya has noticed that CGM has become even more responsive.
"The ongoing support and weekly updates we receive from our RCM team have been really good," she said. "CGM responds to my calls within 24 to 48 hours. Plus, we've never had a problem with our system."
Returning to her favorite features regarding CGM APRIMA as a pain management EHR, Dr. Anacaya said, "The instant message feature is wonderful if you're with a patient and you need something done."
Dr. Anacaya creates procedure requests instantly from her laptop while in the exam room. Additionally, the practice finds it helpful that they can keep tasks in patient charts so that they easily know if they're waiting on results or other information.
The features and capabilities of CGM APRIMA have enabled Central Arizona Pain Institute to do things they hadn't been able to accomplish previously. The practice reports that their internal communication and documentation have improved, their reimbursements are happening more quickly, and their notation is easier, all as a result of CGM APRIMA.
*Customer received compensation as a referral and was told in advance that they would be featured in an advertisement.