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Like too many patients and physicians, Dr. Erik Cohen was frustrated with the way medical care is usually provided. He is a board-certified pediatrician who had been splitting his time between a busy urban pediatric emergency room in Hartford, Connecticut, and a suburban pediatric group practice in Simsbury, Connecticut.
Dr. Cohen felt limited by the traditional practice. He couldn’t spend enough time with patients and he lacked the time, space and supplies to provide even simple emergency care at his office. So Dr. Cohen set out to create a better model of patient care, merging high technology with an old-fashioned personal touch.
To be successful, Dr. Cohen knew that his innovative practice model would require an equally innovative computer system. He wanted an efficient, flexible EHR, complete portability, an integrated knowledge base, and the ability to connect with clinical equipment, labs and pharmacies.
Most importantly, Dr. Cohen was looking for a truly unified solution — with clinical and administrative functions in the same application and one database — for his new practice, because he wasn’t planning to employ an in-house computer staff. “I didn’t want to deal with multiple companies or worry about an update from one affecting all the interfaces,” says Dr. Cohen.
This requirement eliminated many of the best known systems right away. “We talked to five or six different companies and saw demonstrations of all their systems,” he remembers. “Of those I saw, CGM APRIMA was clearly the best.” Because CGM APRIMA EHR/PM is a single application built on a single database, it gave Dr. Cohen the flexibility and power to support this innovative office.
CGM APRIMA’s flexibility has helped Dr. Cohen create his ideal practice. Even though the doctor had no experience with electronic records before starting this practice, he was able to get started easily and be comfortable in just a few months. He says, “It was easy to set everything up the way I want. For example, I could set up the history to take exactly the information I’m looking for. Running a private practice on paper was much harder. It’s very frustrating not to be able to find information or be able to read your handwriting. And it’s hard to capture enough detail on paper. CGM APRIMA makes it easy to give more detail and keep updated problem lists.”
Dr. Cohen does a lot of moving around, both in the chart and around the city. He offers home visits to all his patients who live within a 30-minute drive of his office. CGM APRIMA allows him to provide those home visits with all the information and charting capabilities he has in his office.
He explains, “One of my patients has a syndrome that causes her to vomit continually for days on end. By age seven, she had been hospitalized 14 times for dehydration associated with the vomiting. She’s had three episodes since joining my practice, and I’ve been able to treat them all with IV fluids given at her home. That’s genuinely changed her family’s life.”
Dr. Cohen wouldn’t be able to offer that service without CGM APRIMA’s replication mode, also called “Anytime, Anywhere Access.” This unique feature saves all the information associated with active charts (for example, that day’s appointments) on a tablet PC or in laptop memory. This lets Dr. Cohen work from anywhere, just as if he were connected to the office server. The next time he’s in network range, CGM APRIMA automatically syncs the server with his computer, saving the most recent data. The function is completely transparent to him.
Next Generation Pediatrics has interfaces with Quest Laboratories and the Midmark IQmark digital spirometer and digital ECG. CGM APRIMA’s ability to interface smoothly with devices and the laboratory helps Dr. Cohen and his nurses get information immediately, with no errors and with no manual data entry — saving many hours every week.
With administrative tools, scheduling, billing and medical records in one system, the whole office runs efficiently. Dr. Cohen can send prescriptions electronically while the family is still in his exam room, eliminating waits at the pharmacy. Coding is automated, instant, accurate and well-documented.
CGM APRIMA’s billing functions are even flexible enough to accommodate Next Generation’s unusual financial arrangements. This practice does not file insurance claims or receive direct insurance payments. Instead, it charges a substantial fee for the annual exam, which covers labs, immunizations, health screenings and all the extra services such as 24-hour access and home visits. Sick visits are charged the Medicare price; office staff helps patients submit receipts and forms for insurance reimbursements. Such an arrangement requires a particularly adaptable PM system, and CGM APRIMA handles it effortlessly.
“I’ve been very happy with CGM APRIMA and the system,” Dr. Cohen says. “Based on how responsive the company is, and the level of support they’re giving, this system will be very powerful. I like the future of where CGM APRIMA is going.”
*Customer received compensation as a referral and was told in advance that they would be featured in an advertisement.