The rise of HIPAA-certified telehealth
Designed for providers to reach remote or immobile patients and expand their practice.
CGM ELVI Telemedicine
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CompuGroup Medical is committed to providing excellent technical support and customer education. As your valued partner, we recognize how important your time is and we are dedicated to providing quality customer service and support that will positively impact your daily workflow.
We offer multiple ways to reach our dedicated, in-house Technical Support team:
Phone: +1 (800) 359-0911 opt. 4
Email: [email protected]
Customer Portal: Create and submit your own technical support tickets.
CGM Shop Lab: Purchase consumables and common items.
CGM University: Enroll in our remote CGM LABDAQ training curriculum (see below).
Monday - Friday
8 am - 11 pm ET
24/7 support is also available.
Contact your Account Manager for more information.
Did you know CompuGroup Medical offers remote training for current CGM LABDAQ and LabDAQ 4 users?
With CGM University, you can create a curriculum to benefit new employees or those seeking to increase their knowledge and skill set. Learn more about the power of CGM LABDAQ and how you can use it to streamline your workflow and save time.
Consider a training curriculum if your facility has added new users, locations, instrumentation, or tests.
CGM offers a standard, eight-hour curriculum that can be customized to meet your needs. For example, if you’re proficient with controls, you could opt for an in-depth look at the Data Miner option instead.
A standard, eight-hour curriculum* includes:
Go further with on-site laboratory information system (LIS) consulting services from the CGM Professional Services Implementation team. Our experts will review your processes, improve your efficiency with CGM LABDAQ, address technical workflow issues, and provide advanced product training. CGM does not provide CLIA technical consultation.
Contact your Account Manager to discuss customizing your curriculum to better meet your needs.
*CGM University is a fee-based service. Plan to schedule two, four-hour remote sessions within a 60-day period. CGM will invoice for all contracted hours 60 days after the completion of the first scheduled training. An extensive, two-day seminar is also available.
Contact your Account Manager to enroll.