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Contact the dedicated, in-house CGM LABDAQ technical support team

CGM LABDAQ Support


CompuGroup Medical is committed to providing excellent technical support and customer education. As your valued partner, we recognize how important your time is and we are dedicated to providing quality customer service and support that will positively impact your daily workflow.

We offer multiple ways to reach our dedicated, in-house Technical Support team:

Phone: +1 (800) 359-0911 opt. 4

Email: [email protected]

Customer Portal: Create and submit your own technical support tickets.

CGM Shop Lab: Purchase consumables and common items.

CGM University: Enroll in our remote CGM LABDAQ training curriculum (see below).

 


CGM LABDAQ Support Hours

Monday - Friday
8 am - 11 pm ET

24/7 support is also available.

Contact your Account Manager for more information.


CGM University: Remote LIS training

Overview

Did you know CompuGroup Medical offers remote training for current CGM LABDAQ and LabDAQ 4 users?

With CGM University, you can create a curriculum to benefit new employees or those seeking to increase their knowledge and skill set. Learn more about the power of CGM LABDAQ and how you can use it to streamline your workflow and save time.

Consider a training curriculum if your facility has added new users, locations, instrumentation, or tests.

Curriculum

CGM offers a standard, eight-hour curriculum that can be customized to meet your needs. For example, if you’re proficient with controls, you could opt for an in-depth look at the Data Miner option instead.

A standard, eight-hour curriculum* includes:

  • General Info (1 hour)
  • Controls (2 hours)
  • Rules (1 hour)
  • Reports (1 hour)
  • Result Acceptance (2 hours)
  • Software Options (1 hour)

On-Site CGM LABDAQ Consultation

Go further with on-site laboratory information system (LIS) consulting services from the CGM Professional Services Implementation team. Our experts will review your processes, improve your efficiency with CGM LABDAQ, address technical workflow issues, and provide advanced product training. CGM does not provide CLIA technical consultation.

Standard Curriculum

General Info - 1 Hour
  • Current Set Up & System Settings
  • Requisitions
  • Rapid Order Code Set Up
  • Sets & Macro Set Up
  • Analyzer Interfaces
  • HL7 Interface Troubleshooting
  • Overview of Installed Options
Controls - 2 Hours
  • Ordering & Scheduling (LabDAQ 4 only)
  • Adding & Editing Controls
  • QC Review & Control Graph Studies
  • Levey-Jennings & Control Reports
  • Warnings & Time Limits
Rules - 1 Hour
  • Result Distribution & Processing
  • Result Acceptance
  • Ordering & Order Routing
  • Billing
  • Auto Verification
  • Panel Closed
  • Reference Lab Billing Type
Reports - 1 Hour
  • Accounting & Management Reports
  • Utilization Reports
Result Acceptance - 2 Hours
  • Result Review & Follow Up
  • Accepting Results
  • Identity Flags
  • Result History
  • Comments
  • Individual & Batch Manual Entry
Software Options - 1 Hour
  • Available Options
  • Workflow Improvements

Customize

Contact your Account Manager to discuss customizing your curriculum to better meet your needs.

 


*CGM University is a fee-based service. Plan to schedule two, four-hour remote sessions within a 60-day period. CGM will invoice for all contracted hours 60 days after the completion of the first scheduled training. An extensive, two-day seminar is also available.

Contact your Account Manager to enroll.

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