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Contact the dedicated, in-house CGM SCHUYLAB technical support team

CGM SCHUYLAB Support


CompuGroup Medical is committed to providing excellent technical support and customer education. As your valued partner, we recognize how important your time is and are dedicated to providing quality customer service and support that will positively impact your daily workflow.

We offer multiple ways to reach our dedicated, in-house technical support team:

Phone: +1 (888) 724-8952 (US); +1 (573) 499-1993 (International)

Email: support.schuylab.labus.us@cgm.com

CGM University: Enroll in our remote CGM SCHUYLAB training curriculum (see below).


CGM SCHUYLAB Support Hours

Monday - Friday
9 am - 8 pm ET

24/7 emergency support is also available.


CGM University: Remote LIS training

Overview

Did you know CompuGroup Medical offers remote training for current CGM SCHUYLAB users?

Create a curriculum to benefit new employees or those seeking to increase their knowledge and skill set. Learn more about the power of CGM SCHUYLAB and how you can use it to streamline your workflow and save time.

Consider a training curriculum if your facility has added new users, locations, instrumentation, or tests.

Curriculum

CGM offers a standard, eight-hour curriculum that can be customized to meet your needs. For example, if you’re proficient with quality control, you could opt for an in-depth look at the Billing option instead.

A standard, eight-hour curriculum* includes:

  • Set Up (2 hours)
  • Patients (1 hour)
  • Quality Control (2 hours)
  • Devices (1 hour)
  • Worksheets (1 hour)
  • Reports & Logs (1 hour)

Standard Curriculum

Set Up - 2 Hours
  • Security
  • Standard Operating Procedures
  • Tests & Panels
  • Screen Definition
  • Remark Codes & Note Codes
  • Doctor/Client Records
  • Report Setup & Order
  • Reflex Testing
Patients - 1 Hours
  • Demographics
  • Accessions
  • Order Tests
  • View & Print Results
Quality Control - 2 Hours
  • QC Setup
  • Controls
  • Devices
  • New Lots
  • Parallel QC
  • Levey-Jennings Online Analysis
  • Input QC & Alter QC
  • Detail Report
  • Lot Edit
  • Scan QC
Devices - 1 Hour
  • Instrument Interfaces
  • Accepting Results
  • Reassigning
  • Previous Results
  • Quality Control
Worksheets - 1 Hour
  • Define Masters
  • Select Worksheets
  • Enter Results
  • Edit Worksheets
  • Worksheet Barcodes
Reports & Logs Overview - 1 Hour

Patient Reports & Graphic Reports

Critical Logs & Outstanding Tests

Phlebotomy Lists

Batch Reports

Test Tallies & Test Values

Demographics Reports

Miscellaneous (Customized) Reports

Customize

Contact your Client Sales Executive to discuss customizing your curriculum to better meet your needs.

 


*CGM University is a fee-based service. Plan to schedule two, four-hour remote sessions within a 60-day period. CGM will invoice for all contracted hours 60 days after the completion of the first scheduled training. There is a four-hour minimum for a more customized, detailed curriculum.

Contact your Client Sales Executive to enroll.

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