Stay up to date with the latest CGM APRIMA news and announcements.
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Dear Valued Clients,

 

We are kicking off this year with a new coding webinar, G2211 Front Line Stories: If you're not using it, you should be, from our very own Maria Sanders, ARIA Director of RCM Operations.

 

This will be a part of our new billing, coding, and revenue cycle management education series, ARIA Academy: The ABCs of Revenue Cycle Management. We are excited to launch this new initiative to give you guidance based upon our experience providing billing and credentialing/enrollment for thousands of providers across the country. We'll provide tips and handouts, as well as live webinars.

 
The upcoming webinar, the first in our series, will be on February 7, at 1PM ET. Take a look at our G2211 Tips and Tricks handout in the meantime!
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Updated contact info for your client sales executive

To better assist you with your sales needs and account management activities, we are proud to announce new regional territory assignments for our Client Sales Executives (CSE), formerly known as the Technology Account Executives (TAE). 

 

Please download the territory map and a brief intro so you can familiarize yourself with your CSE! Our team is excited to get to know you and continue our partnership. Please contact your CSE at any time. 

How did your billing operation do in 2023?

Now that we're a month into 2024, you should know how things went in 2023 with your billing operations.  As your partner vested in your financial health, CGM is happy to offer a free, personalized RCM assessment.  It doesn't take long to gather the information needed for us to provide you with a professional report that looks at:

  • Accounts Receivable aging
  • Patient accounts
  • Insurance accounts
  • Days revenue outstanding
  • Claim submission lag days

If you are interested, please respond to this email or fill out this form!

Free ARIA RCM Services

Contact us today!

CGM Portal Update – New features and improvements to your support portal

We are delighted to announce that the CGM Portal has been updated with new features and enhancements designed to improve your experience. As of January 8, you'll notice a series of upgrades aimed at making your interaction with the portal more intuitive and efficient. Here's a snapshot of the key highlights you can start enjoying right now:

 

1. Multi-Organization Support: We've made it simpler for individuals who operate across multiple organizations. Now, a single contact can be linked to multiple organizations, streamlining your workflow and enhancing efficiency.

2. Notification Management: Our revamped notification system is now live! Enjoy the ability to manage your interactions more effectively, ensuring that you stay informed. Customize your notification list to fit your unique needs.

3. Enhanced Contact Management: Discover an improved way to manage your contacts with more intuitive viewing options and enhanced search functionality. Managing your contacts is now more efficient and straightforward.

4. Support Kanban Board and Filters: The Support Kanban Board and filters have received significant updates. Not only will you see a clearer view of case statuses, but you can also now save your individual filter combinations for quicker and more personalized case management.

5. Integrated Knowledge Base: Access all the information you need directly within the portal. Our integrated Knowledge Base is designed to provide you with immediate, relevant support information, streamlining your search for solutions.

6. Ticket Reassignment: With this update, ticket owners and admins can now reassign a ticket to another contact on their team. We are excited to bring back this feature as it provides more ticket management capabilities to our customers and resellers. Please see the release notes below for additional details.

 

We are committed to continuously improving your experience with the CGM PORTAL. For a detailed overview of all the enhancements and new features included in the January 2024 release, please visit: January 2024 Release Notes. Dive in and explore the new functionalities now at your fingertips! We want to extend a heartfelt thank you to everyone who participated in our last survey.

 

Your feedback is invaluable, and we hope to have delivered some of the most requested features with this update. Looking ahead, we're excited to announce that we plan to reintroduce the human chat functionality in our next release. Stay tuned for more enhancements designed with your needs in mind!

 

Not yet a CGM Portal user? Please ask your CGM Portal Administrator to add you. If you do not have a portal admin, please reach out to CGM Support for assistance. We hope you enjoy these updates and look forward to your continued feedback and engagement.

Holiday Promotion

FQHC Advisory board volunteer request

CGM's Product and Business teams enjoy working with different stakeholders to ensure we are keeping abreast of market needs and solicit feedback from practices across different specialties and settings. This year we would like to start a formal advisory board/council to work with FQHCs. We anticipate virtual meetings approximately once a quarter.

 

Are you interested in participating? Please send an email to info.us@cgm.com with "CGM FQHC Advisory Board Volunteer" in the subject line. Thanks for being a part of the wider CGM community.

CGM Portal - Latest News

With the implementation of our “Latest News” section in the CGM Portal dashboard, we wanted to be sure that our customers and partners know that this location is where you should expect to see a number of important and useful announcements.

 

We will leverage this to post critical alerts related to CGM solutions or partners, new release notifications, support and service updates, and much more. Please review this regularly and check back for critical issues, notifications, and updates.  

Mailbox decommissioned

As a final reminder, we no longer accept CGM APRIMA ticket creation emails via the aprimaclientsupport@emds.com or aprimaclientsupport@aprima.com email addresses.

 

With the new CGM Portal fully rolled out and providing multiple avenues to create new support tickets, including capabilities to view, filter, and update existing tickets, we have fully transitioned away from these mailboxes to create a ticket with our support team. You can also still reach us at (877) 564-4414 between 8 AM and 8 PM ET Monday through Friday for non-critical requests and 24 hours a day, 7 days a week for down system support.

 

Do be aware that we will continue to use the aprimaclientsupport@emds.com address for other support related communications, such as notifications and upgrade scheduling, and know that this address will produce a bounce back reminding that that email it that it should no longer be utilized for ticket creation. Lastly, this in no way impacts ticket updates/communications via the support@emds-us.cgm.com email address. This can still be utilized to REPLY and update your existing CGM support tickets. Note, this too should not be used to create tickets.

CGM APRIMA - v19.2 Hotfix 1516 now available

CGM APRIMA is happy to announce the release of Hotfix 1516 for users with CGM APRIMA v19.2. This hotfix contains key feature improvements and enhancements, including the ability to see a new Medical Record Complete icon on the Appointment Queue, a red Abnormal text indicator on the Message tile for Service Order Approval messages when an abnormal result exists, and a new patient search icon on several tiles including the Appointment Queue, External Patients, Messages, Visit Notes, and Waiting List.

 

You can review all that is included via the Hotfix guide published on our CGM APRIMA Documentation page. Please review this guide so that you are aware of the included changes and the steps to install the update.

 

If you need assistance applying this hotfix, reach out to CGM Support so we can schedule a time to apply this for you. To improve scheduling speed, please include two to three dates and times that would work best for you.

 

For our CGM APRIMA Hosted customers on v19.2, most customers should have already received their notification related to when they will receive this hotfix. If you have not, or you are on a version prior to v19.2, please reach out to CGM Support to schedule your upgrade.

CGM APRIMA Newsletter: Updated sales contact info, upcoming webinars, and portal updates