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Prima Bella Women’s Health is an Obstetrics and Gynecology practice with one physician and two nurse midwives in Valparaiso, Indiana. Their services include pregnancy and childbirth, midwifery care, women’s annual exams, gynecological services, in-office procedures, family planning and infertility, and a wellness program.
In 2012, the practice began looking at electronic health record (EHR) and practice management (PM) systems. After reviewing a dozen systems, they quickly narrowed down their list. They were particularly impressed with CGM APRIMA because of its easy-to-use, intuitive, flexible, integrated system.
“We went on several site visits to practices using a variety of systems, and when we saw how CGM APRIMA worked, it seemed the simplest one for us to use,” said Lisa Loudenber, CNM, MS, Nurse Midwife, Prima Bella Women’s Health. “CGM APRIMA’s system works with you in a way that is most similar to how a doctor would work with a paper-based system, which made it a more natural fit for us. We knew that the system’s intuitive design would be a huge asset, as we adjusted from a paper-based office to 100% paperless. Our providers wanted a system that closely matches how we’re accustomed to working – and that’s what we saw in CGM APRIMA.”
The practice also noted that CGM APRIMA offered the most flexibility to customize the system to their exact specifications. “We knew what we wanted, and CGM APRIMA’s flexible design enabled us to adjust the system to adapt to our needs, rather than our providers needing to adjust our needs to fit the system,” said Ms. Loudenber. Plus, CGM APRIMA’s adaptable system offered the practice the most flexibility to build notes the way they wanted.
CGM APRIMA’s integrated EHR and PM database appealed to Prima Bella. “We wanted an integrated database, not something that was patched together,” said Ms. Loudenber. “That was very important to us.”
The practice selected CGM APRIMA and went live on July 1, 2013, with CGM APRIMA EHR, PM and RCM. Notably, the practice was able to go 100% paperless “right out of the box.”
Prima Bella wanted to determine the best way to adapt their EHR system to capture the information they needed about their patients – all in a paperless environment. Together with CGM APRIMA, they created a paperless check-in process with the use of a kiosk and the CGM APRIMA Patient Portal.
Some of the questions they worked with CGM APRIMA to answer were:
“CGM APRIMA was useful in helping us think outside the box and meet our objectives,” said Ms. Loudenber. “When we launched on July 1, 2013, we were the first OB/GYN practice using CGM APRIMA that was 100% paperless. We were a pioneer as a paperless OB/GYN office.”
“Your EHR is what you build it to be,” said Ms. Loudenber. “CGM APRIMA helped us to configure our solution the way we wanted, to think the way we do. They made it easier to customize the system into the EHR that we wanted.”
Prima Bella set an aggressive goal to become a paperless office overnight when they went live with CGM APRIMA. Although this undertaking was daunting, the providers at Prima Bella made an early decision to do it after seeing providers at other practices use a less efficient method of documentation – part electronic and part paper. Every step of the way, CGM APRIMA supported Prima Bella on their mission.
CGM APRIMA’s EHR has enabled the practice to have more information conveniently at their fingertips. This helps increase efficiency in decision making. For example, providers know in an instant when certain items of care are due. CGM APRIMA’s EHR solution helps let them know when to follow up on things such as an abnormal thyroid test result. Plus, it’s easy to track obstetric outcomes and other results.
“We don’t need to look for charts or hunt for missing documents; everything is right there in the system,” said Ms. Loudenber.
CGM APRIMA’s Clinical Decision Support (CDS) offers real-time, patient-specific alerts at the point of care to help Prima Bella deliver the highest quality of care. The practice uses this CDS functionality to help with patient appointment reminders and patient education – all aimed at keeping their patients healthy.
“CGM APRIMA helps us deliver better care to our patients,” said Ms. Loudenber.
In 2012, Prima Bella was a relatively new practice that wanted to keep staff lean in order to manage the cost of personnel benefits. Rather than hire a dedicated billing staff, the practice decided to outsource this function to ARIA RCM (revenue cycle management). They found ARIA RCM to be competitive in price, and today they continue to be thrilled with how ARIA RCM seamlessly manages the entire billing process for them. “We love ARIA RCM,” said Ms. Loudenber.
ARIA RCM also has helped Prima Bella reduce denials and underpayments and increase reimbursements. They also noted that the practice receives timely payments and fewer delays. “We know of other practices that experience long delays in claims and we don’t. ARIA RCM has accomplished that for us,” said Ms. Loudenber.
*Customer received compensation as a referral and was told in advance that they would be featured in an advertisement.