Join Customer Experience Manager Ebony Potts for a look at prior authorization and why payers require it. Ebony will cover:
- The standard 6-step workflow, from order to payer determination
- Where the process typically breaks down: documentation gaps, manual portals, lack of visibility, unclear denials
- What's changing regulatorily: the CMS Interoperability Rule (CMS-0057-F) timeline through 2027
- KPIs to track PA performance: turnaround time, approval rate, denial rate, appeal overturn rate
- Best practices to reduce delays and denials
