CGM Portal Update – New features and improvements to your support portal
We are delighted to announce that the CGM Portal has been updated with new features and enhancements designed to improve your experience. As of January 8, you'll notice a series of upgrades aimed at making your interaction with the portal more intuitive and efficient. Here's a snapshot of the key highlights you can start enjoying right now:
1. Multi-Organization Support: We've made it simpler for individuals who operate across multiple organizations. Now, a single contact can be linked to multiple organizations, streamlining your workflow and enhancing efficiency.
2. Notification Management: Our revamped notification system is now live! Enjoy the ability to manage your interactions more effectively, ensuring that you stay informed. Customize your notification list to fit your unique needs.
3. Enhanced Contact Management: Discover an improved way to manage your contacts with more intuitive viewing options and enhanced search functionality. Managing your contacts is now more efficient and straightforward.
4. Support Kanban Board and Filters: The Support Kanban Board and filters have received significant updates. Not only will you see a clearer view of case statuses, but you can also now save your individual filter combinations for quicker and more personalized case management.
5. Integrated Knowledge Base: Access all the information you need directly within the portal. Our integrated Knowledge Base is designed to provide you with immediate, relevant support information, streamlining your search for solutions.
6. Ticket Reassignment: With this update, ticket owners and admins can now reassign a ticket to another contact on their team. We are excited to bring back this feature as it provides more ticket management capabilities to our customers and resellers. Please see the release notes below for additional details.
We are committed to continuously improving your experience with the CGM PORTAL. For a detailed overview of all the enhancements and new features included in the January 2024 release, please visit: January 2024 Release Notes. Dive in and explore the new functionalities now at your fingertips! We want to extend a heartfelt thank you to everyone who participated in our last survey.
Your feedback is invaluable, and we hope to have delivered some of the most requested features with this update. Looking ahead, we're excited to announce that we plan to reintroduce the human chat functionality in our next release. Stay tuned for more enhancements designed with your needs in mind!
Not yet a CGM Portal user? Please ask your CGM Portal Administrator to add you. If you do not have a portal admin, please reach out to CGM Support for assistance. We hope you enjoy these updates and look forward to your continued feedback and engagement.