Stay up to date with the latest CGM APRIMA news and announcements.
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Holiday video

Dear Valued Clients,


We wish you and all your loved ones safe and happy holidays. We also wish to express our continued appreciation for the continued partnership we have with each and every one of our customers and partners. 


Watch our video above to hear a special message from Derek Pickell, Chief Executive Officer, CompuGroup Medical, Inc.

CGM APRIMA - v19.2 Hotfix 1515 Now Available 

CompuGroup Medical is happy to announce the release of Hotfix 1515 for users with CGM APRIMA v19.2. This hotfix contains key feature improvements and enhancements to the calendar date picker, EHI Data Dictionary, and improved application responsiveness.


Review all of this and more in the hotfix guide, which you will find on the CGM APRIMA documentation page of the CGM Portal. The latest ONC certification information for v10 has also been updated at


Please review this guide so that you are aware of the included changes and the steps to install the update.

If you need assistance applying this hotfix, please contact CGM Support so we can schedule a time to apply this for you. To improve scheduling speed, please include two to three dates and times that work best for you.

Free ARIA RCM Services

For a limited time, CGM is offering one month of free ARIA RCM Services when you sign. ARIA offers practice billing services that are currently rated #1 in the country. We have end-to-end revenue cycle management, including:


  • Managing and lowering days in AR
  • Collecting lost revenue
  • Managing claim denials
  • Establishing KPIs and billing goals
  • Conducting regular performance reviews helping you understand and analyze your results

If you are interested, please respond to this email or reach out to your account executive!

ARIA RCM Services

Contact us today!

CGM Support hours update

In observance of the Christmas and New Year's holidays, CGM Support will be closed on December 22 and 25, 2023 as well as January 1, 2024. On these days, CGM Support will be available for critical support only via our support line, (877) 564-4414.  


We will resume our normal hours at 8 AM ET on December 26, and again on January 2, respectively.


We wish you all a safe and happy holiday and appreciate the continued partnership we have with each and every one of our customers and partners. 


CGM APRIMA Holiday promotion

Bring some holiday cheer to your practice this year by adding integrated features every practice needs at amazing end of year prices.

Bundle up one or more integrated solution add-ons for more savings. Even if you already have some of the pieces, you can still take advantage of the bundled pricing by adding to what you have.


Bundle up any of these single add-ons:

    • Statements, Scrubbing, and More
    • Appointment Reminders
    • FHIR API and eCR (Electronic Case Reporting) Interfaces
    •  Intelligent Problem List management
    • Lab Management Software
    • Top-Rated ARIA Billing Services and Enrollment

    Contact us to learn more about our holiday promotion or respond directly to this email!

    CGM APRIMA client support mailbox decommissioning 

    As a reminder, as of January 1, 2024, we will no longer be accepting CGM APRIMA ticket creation emails via the legacy or email addresses.


    The new CGM Portal provides multiple better avenues to create new support tickets and has capabilities to view, filter, and update existing tickets and thus are moving away from these mailboxes to create a ticket with our support team.  


    We will continue to use the address for other outbound (to you) support related communications, such as notifications and upgrade scheduling, but this address will continue to produce a bounce back reminding customers that it should no longer be utilized for ticket creation in the new year. 


    With this change, we will move solely to the CGM Portal and phone queue for managing support requests. Please update any bookmarks and shortcuts you may be using. 


    You can contact us at (877) 564-4414 between 8 AM and 8 PM ET Monday through Friday for non-critical requests and 24 hours a day, 7 days a week for down system support. This does not affect ticket updates/communications via the email address. This address can still be used for replies when updating existing CGM support tickets. Note: this address is not used to create tickets.   

    CGM Portal update – Critical alert, software release, support and service update notifications, and more

    With the implementation of our “Latest News” section in the CGM Portal dashboard, we want to be sure that our customers and partners know that this location is where you should expect to see a number of important and useful announcements.


    We will leverage this to post critical alerts related to CGM solutions or partners, new release notifications, support and service updates, and much more. Please review this site. You should also check it regularly for critical issues, notifications, and updates.  


    Not yet a portal user? Contact the person your practice designated to be your CGM Portal administrator or, if your account does not have an administrator, our CGM Support team for further assistance.

    Using the Section 179 tax deduction

    In the United States, you may be able to make a tax deduction for the software, workstations, and servers you purchase for your business this year.


    Browse these helpful links to see how the deduction applies to your business and for information on the qualified financing options you'll need to use.

    CGM APRIMA Newsletter: Holiday hours, promotions, and software updates