Stay up to date with the latest CGM eMDs news and announcements!
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Dear Valued Clients,


We wish you and your loved ones a happy Thanksgiving! We hope your day is filled with love, laughter, and lots of great food!


We are very grateful to be not only your solution provider, but also your partner. Your loyalty and partnership have been the cornerstone of our success, and for that, we are grateful.

CGM Support hours update

CGM Support will be closed on November 23 and 24, 2023, in observance of the Thanksgiving Holiday. Critical support only via our support line, 877-564-4414. 

We will resume our normal hours at 8 AM ET on November 27, 2023.

CGM Portal update – Feature update and CGM eMDs support center decommissioning

The CGM Portal team is happy to announce the launch of the Latest News and CGM Knowledge features in the new CGM Portal. With this release, we aim to ensure you are kept up to date on all that is important related to your CGM product(s) as well as have the ability to access historical and new knowledge, as needed. This includes notifications and documentation related to new CGM product releases, newsletter content, relevant schedule maintenance, and much more.  



The Latest News section will now be a one stop place to get notifications and news related to your CGM product(s) and will also contain additional notifications that may impact your business. Check back on both the dashboard and the “News” tab for all the latest content. 


CGM Knowledge Base

CGM Knowledge Base is meant to replace and improve the previous knowledgebase and documentation solution we offered in the legacy eMDs Support Center. It is designed to offer more advanced searching and better content accessibility. We will continue to improve on both content as well as dynamic knowledge searching. This solution is a great step up from its predecessor. 


CGM Virtual Assistant (Limited Rollout)

In addition to the above, some of our customers and resellers may also see the activation of the new CGM Virtual Assistant solution, a chat bubble on the bottom right of your CGM portal. Though it is in the initial phase of its development, the hope is that this solution may offer quick access to CGM knowledge and other helpful topics through a chat like experience. We intend to continue to improve this offering, expand the content it utilizes to provide a wider breadth of possible solutions, and make it available for more of our CGM product users in the future. For those that have access to this today, we encourage you to try out this new feature and offer your thoughts on your experience.


Thank you for your continued partnership.

Free ARIA RCM Services

For a limited time, CGM is offering one month of free ARIA RCM Services when you sign. ARIA offers practice billing services that are currently rated #1 in the country. We have end-to-end revenue cycle management, including:


  • Managing and lowering days in AR
  • Collecting lost revenue
  • Managing claim denials
  • Establishing KPIs and billing goals
  • Conducting regular performance reviews helping you understand and analyze your results

If you are interested, please respond to this email or reach out to your account executive!

Call to Action

Contact your Account Executive today!

CGM eMDs content updates available: SNOMED and LOINC

The content updates listed below are available for download in the Content Updates section of this CGM eMDs Resource Center. The .zip files for these content updates contain the executable file and the installation guide detailing the contents of each update.

  • LOINC_Update_2023_11_01
  • SNOMED_Update_2023_11_01

For hosted customers, no additional action is needed as these have been applied for you.

CGM eMDs new release v10.0.1401 now available

Check out the latest version of CGM eMDs, eMDs 10.0.1401. In it, we discuss the new enhancements such as Order Tracking, Code Review, Scheduling features, and more. Learn more about these enhancements as well as fixes in our Release Notes


To download this new update, as well as access all other available guides, please visit the CGM eMDs Resource Center.

Call to Action

CGM Support reminder – Microsoft SQL 2014 end of life July 9, 2024

CGM would like to remind all customers utilizing our CGM solutions via Microsoft SQL 2014 that this software has an end of life date set by Microsoft as of July 9th, 2024.  As such, CGM solutions will no longer support the use of Microsoft SQL Server 2014 and as of this date and we suggest you make plans now to upgrade or migrate off this solution well in advance of this deadline. 


What is happening? Microsoft is ending all support for Microsoft SQL Server 2014 on July 9th, 2024.


Which products are impacted? Any customer who is running a product with SQL 2014. 


Why won’t CGM support older versions? CGM maintains internal environments designed to ensure strict levels of security for all CGM maintained production systems. CGM will discontinue testing updates to applications on Microsoft SQL Server 2014, and therefore will not be able to support or diagnose issues likely related to clients utilizing this version.


What should customers do? If you have not already done so, please begin preparing now for the end of life of SQL Server 2014 and move to a Microsoft and CGM supported SQL version. Please review your CGM product’s system requirements for recommended MS SQL versions.


Why does it matter? CGM will not support these older versions. Continued use of unsupported software and application versions can put you at risk as these systems will no longer receive security patches released to address known issues or vulnerabilities.

CGM eMDs November Newsletter