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The best EHR for telehealth can be found when looking at factors that are most important to you and your practice. Ease of use, efficiency, and being able to better engage with patients are just three of the many things that can be helped with the right EHR/telehealth combination. There are many EHR solutions in the marketplace that work with telemedicine. However, the best electronic health records systems for telehealth are those that are integrated with a telehealth solution. The combination of a powerful EHR integrated with a telehealth solution allows your practice to thrive.
Being truly integrated means that telehealth is a part of the natural flow of your electronic health record solution. You should be able to enter notes, schedule appointments, engage with patients, and perform any other important functions just as you would with an in-person visit. The best EHR for telehealth will allow you to do all these things on a single screen where you can maintain total engagement with your patients while ensuring that the visit is thoroughly documented.
There are several great telehealth solutions available, but many of them lack direct integration. While this is not a deal breaker for many, it helps efficiency if you do have that direct integration. Without it, you are forced to use multiple screens, which takes away from the direct interaction with your patients and slows the documentation process. This should never be the case. Therefore, the top EHR for telemedicine is a solution that gives screen-in-screen capability – one of the key features for true and total integration.
Having a simple and flexible telehealth solution is not only important for you, but also for your patients. In fact, it can be said that it is more important for patients because we want them to be comfortable utilizing telemedicine for their visits in times where they are not quite ready to go back into the doctor’s office. Important to note is that if you are having to go through the stress of working with an entirely new system, one that is not truly integrated and is otherwise not related in any way, that stress can show to your patients.
As noted here, patients keep an eye on how their engagement is going with you throughout the visit. If they see your eyes going back and forth looking for an option that is different in your telehealth platform from your EHR, the experience is diminished. Therefore, the patient may not wish to engage on the platform in the future and therefore the option would not be the best EHR for telehealth.
The point here is that both your telemedicine and EHR platforms should be compliant with all government mandates. Many EHR vendors who otherwise provide functional electronic health records software may suffer from an inability to maintain proper certifications. Further, this lack of awareness to the importance of certification can spread across to issues with the telehealth platform. Having that integrated solution (Spoiler Alert: the key is always to have an integrated solution) where both the EHR and telehealth service have a track record of HIPAA compliance and up-to-date certifications makes the EHR a top choice for those looking for a great combination. Finding the best EHR for telehealth requires compliance.
While certifications vary widely on the EHR side, the important compliance points with telehealth include items like end-to-end encryption, which works to keep patient interactions confidential.
There are several ways that having a top EHR integrated with a telehealth solution can benefit your practice. For example, checking in on patients in certain settings for 20 minutes a month can result in over $50 in reimbursement per patient. When you work in a familiar interface and patients become as comfortable as you are with the platform, they will keep their appointments and therefore your practice will be increasing your billable events instead of losing them to appointment cancellations.
It cannot be said enough how important it is to seek a truly integrated solution. A top EHR for telehealth is one that allows for conveniently scheduling your patients inside a familiar system, the ability for your nursing team to jump in on what is a familiar interface to them as well, and so much more. We encourage you to look at a top EHR solution for telehealth today.