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Get support for your medical software
Our US-based support engineers understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.
Software | Hours | Phone | Extension | Online |
|---|---|---|---|---|
Lab Management | ||||
| CGM AP EASY | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 3, then opt. 3 | support.apeasy.labus.us@cgm.com |
| CGM LABDAQ | 8 am - 11 pm ET | +1 (803) 599-6246 | opt. 3, then opt. 1 | cgm.us.lab.support@cgm.com |
| CGM MEDICUS | 8:30 am - 6 pm ET | +1 (803) 599-6246 | opt. 3, then opt. 4 | support.medicus.labus.us@cgm.com |
| CGM MEDICUS WEB | 9 am - 8 pm ET | +1 (803) 599-6246 | opt. 3, then opt. 2 | support.schuylab.labus.us@cgm.com |
| CGM SCHUYLAB | 9 am - 8 pm ET | +1 (803) 599-6246 | opt. 3, then opt. 2 | support.schuylab.labus.us@cgm.com |
EHR and Practice Management | ||||
| CGM APRIMA | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 1 | CGM PORTAL |
| CGM CLINICAL (formerly Alteer Office) | 9 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 8 | CGM PORTAL |
| CGM DAQbilling | 8 am - 5 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 10 | CGM PORTAL |
| CGM eMDs (formerly Solution Series) | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 2 | CGM PORTAL |
| CGM ENTERPRISE EHR | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 9 | CGM PORTAL |
| CGM ENTERPRISE PM | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 9 | CGM PORTAL |
| CGM LYTEC | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 4 | CGM PORTAL |
| CGM MEDISOFT | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 3 | CGM PORTAL |
| CGM PLUS | 8 am - 5 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 6 | CGM PORTAL |
| CGM PRACTICE PARTNER | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 5 | CGM PORTAL |
| CGM webPRACTICE | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 2, then opt. 7 | CGM PORTAL |
EDI | ||||
| eMEDIX / Revenue Cycle Management | 8 am - 6 pm ET | +1 (803) 599-6246 | opt. 4 | |
Telehealth | ||||
| CGM ELVI | 8 am - 8 pm ET | +1 (803) 599-6246 | opt. 5 | |
Additional Support
Visit the CGM LABDAQ Support or CGM SCHUYLAB Support page for training options and additional support with your laboratory software.