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Cape Town Leading Global eHealth company gives Doctors free use of its secure CLICKDOC Video Consultation service to support COVID-19 response

April 20, 2020

In a bid to help curb the spread of COVID-19 CompuGroup Medical is offering its CLICKDOC Video Consultation service for free to the South African medical community until the pandemic is under control.

More than just a video conferencing tool, CLICKDOC Video Consultation offers a globally trusted, high security, virtual consultation platform where the healthcare practitioner and patient can discuss sensitive medical and other private information with peace of mind. It also provides a virtual waiting room, where the healthcare practitioner can queue and triage patients, when necessary.

Apart from using the service for patient consultations, healthcare practitioners can use CLICKDOC Video Consultation for secure departmental briefings and case meetings – e.g. in a hospital - with facilities to securely share scans, pathology results and other sensitive medical data for the period of the meeting.

Already in use by more than 65 000 doctors around the world, CLICKDOC Video Consultation meets the stringent legal privacy and data security requirements of both POPI and GDPR. Created in Germany, CLICKDOC is a trusted tool of doctors in the Netherlands, Germany, France, Italy, Sweden, and the United States of America. Although telemedicine cannot yet accommodate the physical interaction elements of a patient examination, CLICKDOC Video Consultation does manage to address many of the concerns the HPCSA previously had regarding telemedicine, allowing a high level of care to be delivered remotely.

The HPCSA paved the way for the use of CLICKDOC Video Consultation in South Africa on 6th April 2020 when it announced the latest amendments to telemedicine guidelines which will apply during the COVID-19 pandemic. Healthcare professionals may now conduct video consultations with patients even if they have not previously established a relationship with a particular patient. This allows patients to receive high quality, vital medical and mental health support from healthcare professionals during the lockdown and beyond without having to go in to the doctor's practice and risking unnecessary exposure to the virus for all parties concerned.

"As one of the world's leading eHealth companies, we realised that we could help to contain the spread of the virus by offering the medical community free access to our unique CLICKDOC Video Consultation service during the pandemic," says Mervyn Cookson, Managing Director of CompuGroup Medical South Africa. "Unlike conventional video conferencing tools, CLICKDOC Video Consultation meets with the strictest data protection requirements of both Europe's GDPR and South Africa's POPI legislation, with state-of-the-art encryption protecting the patient's personal and medical information from outside interception. This is particularly important for peace of mind regarding medical, psychological, and psychiatric treatment interactions," he added.

About CompuGroup Medical South Africa

CompuGroup Medical South Africa is a 100% subsidiary of CompuGroup Medical SE. With our headquarters located in Cape Town and offices in Pretoria and Durban, CGM South Africa services the South African and African markets. We provide software solutions and services for medical and dental practices, allied health, pharmacies and hospitals. Our motto, Synchronizing Healthcare, encompasses our ability to connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other healthcare service providers to create a network integrating stakeholders in the medical industry. As a result, we improve profitability of healthcare providers and ensure that patient care is managed with the best available service.

More than 3 500 healthcare providers in South Africa as well as an increasing number of customers in Sub-Saharan African countries benefit from our product portfolio. Our healthcare experts have been delivering professional service and support in South Africa for over 10 years. During this time, we have introduced numerous innovative software solutions, including patient and practice administration, medical records, billing, electronic scripting and hospital information systems.

We aim to support our customers’ businesses models through providing software solutions that will streamline their administrative, medical and financial services, all while maintaining the best patient care.

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