CGM brings together great products to make your modern medical practice shine.
COMPUGROUP MEDICAL SOUTH AFRICA (PTY) LTD
Company registration number 2005/023029/07
("CGM") PAIA MANUAL in terms of Section 51 of The Promotion of Access to Information Act 2 of 2000 (the "Act")
CGM is a 100% subsidiary of CompuGroup Medical SE & Co. KGaA. With our headquarters located in Cape Town and offices in Pretoria and Durban, CGM South Africa services the South African and African markets. We provide software solutions and services for medical and dental practices, allied health, pharmacies and hospitals.
More than 3 000 healthcare providers in South Africa as well as an increasing number of customers in Sub-Saharan African countries benefit from our product portfolio. Our healthcare experts have been delivering professional service and support in South Africa for over 10 years. During this time, we have introduced numerous innovative software solutions, including patient and practice administration, medical records, billing, electronic scripting and hospital information systems.
Physical Address: 4th Floor, Zutari West, 1 Century City Boulevard, Waterford Precinct, Century City, Milnerton, 7441, Western Cape, South Africa
Telephone number: 021 4861200
Christo Groenewald | Telephone number: 021 486 1200
Deputy Information Officer
Paula Kingham | Telephone number: 021 486 1200
This Manual has been compiled to meet the requirements of the Promotion of Access to Information Act 2 of 2000 ("the Act"), as applied in concert with the Protection of Personal Information Act 4 of 2013. The goal is to give effect to the constitutional right of individuals to access information held by a private body (in this case, CGM), if the information is required for the exercise or protection of that individual's rights. Such right of access to information is subject to justifiable limitations for the reasonable protection of privacy, commercial confidentiality, and effective, efficient good governance, balancing the right to information against other rights. . If a public body lodges a request, the public body must be acting in the public interest.
This Manual is available free of charge on CGM's website, and at the physical address listed in section 2 above.
Requests for information in terms of the Act must be made in accordance with the procedures prescribed in this document, and will be charged for at the rates outlined in section 7 below.
The South African Human Rights Commission ("SAHRC") has compiled a Guide in terms of Section 10 of the Act which gives advice on how to exercise your rights. This Guide is available from the SAHRC at:
Postal Address: Private Bag 2700, Houghton, 2041
Telephone Number: +27-11-877 3600
Fax Number: +27-11-403 0625
Purpose for processing data
CGM takes the privacy and protection of personal information very seriously and will only process personal information in accordance with current South African privacy legislation.
CGM processes personal information for a variety of purposes, including, but not limited to the following:
Categories of data subjects
CGM processes the personal information of a variety of kinds of data subjects, for various reasons, including the following:
|Type of data subject||Type of personal information processed|
Customers and potential customers
We may share the personal information of our data subjects for the purposes outlined above with the following kinds of recipients:
We do not share the personal information of data subjects with third parties unless:
If required to share a data subject's private information with a third party as specified above, we would notify the data subject of such disclosure.
CGM's employees are required to data privacy and confidentiality principles, and are trained in this regard.
CGM only transfers personal information across South African borders with the explicit prior consent of data subjects. Specifically, CGM stores its customer data at CGM SE & Co. KGaA's server hub in Frankfurt, Germany, as per agreement.
No patient data is transmitted outside South Africa.
CGM has put high-level information technology security measures in place to protect all data, including personal information, processed by CGM. Such protection includes but is not limited to encryption, back-ups, anti-virus and anti-malware protection, redundancy, and disaster recovery plans.
CGM constantly monitors and implements its technical and organisational security measures to protect the integrity, security, and accessibility of data processed by it. Any third parties with whom CGM interacts for the provision of such services are required to be bound by legislation similar to that in South Africa regarding the protection of personal information, or alternatively be bound by agreements which bind them to an equivalent level of competency and care.
|1||Basic Conditions of Employment Act 75 of 1997|
|2||Broad-based Black Economic Empowerment Act 53 of 2003|
|3||Companies Act 71 of 2008|
|4||Compensation for Occupational Injuries and Diseases Act 130 of 1993|
|5||Competition Act 89 of 1998|
|6||Consumer Protection Act 68 of 2008|
|7||Electronic Communications and Transactions Act 25 of 2002|
|8||Employment Equity Act 55 of 1998|
|9||Income Tax Act 58 of 1962|
|10||Insolvency Act 24 of 1936|
|11||Labour Relations Act 66 of 1995|
|12||Medical Schemes Act 131 of 1998|
|13||National Credit Act 34 of 2005|
|14||Occupational Health Act 61 of 2003|
|15||Prescription Act 68 of 1969|
|16||Promotion of Access to Information Act 2 of 2000|
|17||Protected Disclosures Act 26 of 2000|
|18||Skills Development Act 97 of 1998|
|19||Skills Development Levies Act 9 of 1999|
|20||Unemployment Insurance Contributions Act 4 of 2002|
|21||Value Added Tax Act 89 of 1991|
|Kind of record||Subject||Availability|
|2||Internal use||Administrative records relating to the running of the business with little interest or value to outside parties, to which outside parties may be granted limited access, depending on the circumstances.|
|3||Restricted access||Personal information of an individual or juristic person requested by the data subject of that information.|
|4||Highly confidential||Legally privileged document, or document likely to harm an individual, compromise the safety of individuals or property, or harm the commercial or financial interests of the company or a third party.|
To facilitate the processing of your request, please use the form included as section 8 of this document.
Please address your request to the Information Officer at the details given in section 2 above.
Provide sufficient details to enable CGM to identify:
Once received, CGM will assess your request taking the balance of rights into account, and the degree of access reasonably possible for the kind of record relative to the table in section 5 above. CGM will then notify you as to whether it is willing and/or able to release the requested records to you.
If you are not satisfied with the response from CGM, you can apply to the Information Regulator for relief.
When the Information Officer of CGM receives a request on the official form for information in terms of PAIA, the Information Officer will send the requester (other than a personal requester) a notice requiring the requester to pay the prescribed request fee of R50.00 before further processing the request.
A further access fee will be payable before the requested record is released. The quantum of this fee is calculated taking reproduction costs, search and preparation time, and postal costs (if relevant).
If preparation of the record requested will take more than six hours, a deposit of one third of the access fee will be payable in advance of provision of the record, with the balance payable on delivery. The Information Officer will provide the details of the account into which the payment must be made on the invoice for the access fee.
For every photocopy of an A4-sized page or part thereof R1.10
For every printed copy of an A4-sized page or part thereof held electronically R0.75
For a copy in a computer-readable form on a CD R70.00
For a copy in a computer-readable form on a flash drive R100.00
For a transcription of visual images for an A4-sized page or part thereof R40.00
For a copy of a visual image R60.00
For a transcription of an audio record per A4-sized page or part thereof R20.00
For a copy of an audio record R30.00
To search for and prepare the record for disclosure, R30.00 per hour or part thereof.
Click here to download form to request information.