CompuGroup Medical
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Privacy Notice

Version 3_24032022


We, CompuGroup Medical South Africa, Block 3, Upper Ground Floor, 1 Waterhouse Building, 4 Waterford Place, Century City, Cape Town (hereinafter “CGM”), are happy to welcome you on our website and appreciate your interest in our company, products, and services. The protection of your personal data is of major concern to us and we would like you to feel secure when visiting our website or using our products. In the following, we will explain which information is collected during your visit on our website or your use of our products and for which purpose it is used.

Scope of Application

This Privacy Notice applies to the website of CGM as well as to the associated online services of CGM. It does not apply to possibly existing links to external companies.

Personal Data

Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an address and phone number. Information that is not directly related to your real identity - such as preferred websites or number of users of a page - are not personal data.

Collection and Processing of Personal Data

When visiting our website, our webservers will by default and for the purpose of system security temporarily store the connection data of the requesting device, the webpages you are visiting, the date and time of your visit, information on the type of browser and operating system used, as well as the referring website you visited before. Data such as your name, address, phone number, or e-mail-address are not collected unless you have freely disclosed that information, e.g. for the purpose of an account registration, a survey, for the execution of a contract or an information request.

Use and Transfer of Personal Data

The personal data provided by you is used exclusively for the purpose of the technical administration of the web pages and for the fulfilment of your wishes and requirements, so usually for processing the contract concluded with you or for answering your request. Only if you have given us your explicit consent will we use this data for product-related surveys and marketing purposes.

The retention time of your data depends on its purpose. Contract data is only stored for the period necessary for the fulfilment of the contract (we will inform you in detail when closing the contract) or if we are obliged by law. Data collected and processed on the basis of your consent will be kept only as long as your consent remains effective.

Your personal data will not be transferred or sold to third parties unless required for the purpose of the contractual agreement or based on your explicit consent. As an example, it may be necessary to transfer your address and order data to our sales and service partners when placing an order with us. We will inform you about the recipients of your data in the order confirmation.

Information from CGM Group

CGM companies would like to contact you for offers and news on our products and services. When registering on our website we will therefore ask you for the permission to send you direct marketing messages. Information on important changes in connection with your existing contract as a customer of CGM (e.g. software releases) do of course not depend on the marketing permission.

Use of Cookies

"Cookies" are small files that allow us to store specific information related to you, the user, on your computer while you are visiting our website. Cookies help us to gather information about the frequency of use and the number of visitors on our website, as well as enhancing ease of use and efficiency for you as a user. The purpose of using these cookies is to provide you with optimal user guidance as well as to "remember" you to be able to present you the most varied internet page and new content when you visit us next time. The content of a cookie is limited to an identification number. Name, IP address, etc. will not be stored. An individual profile of your usage behaviour does not take place.

Using our offers is also possible without cookies. You may disable the storage of cookies in your browser, restrict it to certain websites, or set your browser to notify you when a cookie is being sent. You may also delete cookies from your computer. Please note that you have to expect a limited presentation of the page and a limited user guidance in this case.

Links to Social Networks

By clicking on the "share buttons," this will transfer information to Facebook, Twitter, Pinterest, Google, etc. in the United States of America and possibly store it there as well. We use the so-called 2-click-technique on our website, meaning that the buttons are deactivated and do not connect with the servers of the social media platforms on the first click. Only after a visual indication has been displayed and your subsequent second click will you be forwarded to the social network of your choice.

Links to Third-Party Websites (Links)

We, operators of CGM, have no influence on the content of linked third-party websites. Before linking, these websites have been thoroughly examined. Still, it cannot be ruled out that the operators of the respective webpages have by now changed the content, which may violate applicable law or be in contradiction to our corporate philosophy.

Clicking on links of third-party websites displayed on our website or following instructions given, may subsequently lead to the collection of user data. We have no control over data collected with or without consent through third-party ads or websites. As a general rule, we recommend examining the Data Protection Guidelines of websites if you have concerns on the collection and usage of your data.


CGM takes all necessary technical and organizational security measures to protect your personal data from loss or abuse. Your data is stored in a secure operating environment inaccessible for the public. In certain cases, your personal data is encrypted by state-of-the-art technology during transmission. This means that communication between your computer and the CGM servers takes place by ways of an established encryption technique if supported by your browser. In case you wish to contact CGM by email, please be aware that privacy of the transmitted information cannot be guaranteed as the email content may be seen by third parties. We thus recommend using postal mail whenever you wish to transmit confidential information.

Your Rights

You have the right to information on stored personal data as well as the right to rectification, to erasure, to restriction of processing, to data portability and the right to object to processing of your personal data. If you give consent to CGM, you have the right to withdraw it at any time with effect for the future. We undertake to delete all data collected about you. In doing so, however, we are legally obliged to observe possible commercial and fiscal retention periods which can prevent immediate deletion of this data. If these reasons should affect the deletion, we will inform you. In addition, you have the right to lodge a complaint with the Information Regulator if you believe that we are not processing your personal data properly.

Amendments to this Privacy Notice

Please note that this Privacy Notice may be amended and changed from time to time. Each version of this Privacy Notice is to be identified by its date and version at the top of this document. We also archive all previous versions of this Privacy Notice for your access on demand.

Use of Cloudflare

We use the Content Delivery Network (CDN) of Cloudflare Germany GmbH, Rosental 7, c/o Mindspace, 80331 Munich Germany (Cloudflare) on our website to ensure the security and speed of our website. This corresponds to our legitimate interest (Art. 6 para. 1 lit. f DSGVO).

A CDN is a network of distributed servers that is able to optimize the delivery of content to the website user. Cloudflare stores your information mainly in the European Economic Area, based on the current location of the website visitor.

Cloudflare processes traffic data between our company and the website visitors. The following data may be collected in the process:

• the IP address,
• the accessed website,
• the type of browser used,
• the operating system,
• the referrer URL,
• the requesting provider
Cloudflare does not store any personal data and does not share user data with third parties. In most cases, the necessary data logs are deleted after 24 hours.

The functionality of our website cannot be guaranteed without this processing.

Cloudflare has implemented compliance measures for international data transfers. These apply to all global activities where Cloudflare processes personal data in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). For more information, please visit: 
Datenschutz-Grundverordnung | Cloudflare.