Apotheken, Klinikapotheken, pharmazeutischer Großhandel und Pharma-Hersteller durch MSV-3-Schnittstelle verbunden.

CGM ORDERING SERVICE – working together to structure business processes in an efficient manner

CGM ORDERING SERVICE (a product of IS Informatik Systeme GmbH) is a CompuGroup Medical Deutschland AG company which boasts more than 40 years of experience in the pharmaceutical sector. It optimizes business processes between pharmacies, the pharmaceutical wholesale trade and pharmaceutical manufacturers. The MSV3 interface is one of the tools which CGM ORDERING SERVICE uses to enhance procedures.

Solutions for the pharmaceutical industry

Networking between manufacturers, the wholesale trade and pharmacies via the MSV3 interface

We have used the expertise which comes from 40 years of experience and our knowledge of sector-specific applications to develop technologies to optimize business processes between pharmacies, the pharmaceutical wholesale trade and pharmaceutical manufacturers.

Our solution enables pharmacies, pharmaceutical manufacturers and re-importers to send and receive electronic orders, availability inquiries, shipping notifications and returns – automatically and right around the clock.

Manufacturers, wholesalers and pharmacies are all interconnected. Pharmacies, for example, are able to check availabilities, execute orders and returns and receive confirmations in digital form. The wholesalers receive the orders, identify the customer making the transfer and are able to map the whole of the payment process complete with invoices and credits.

The goal of our activities is to work together to structure business processes in an efficient manner.

Interested in our products and services?

Order process

Benefits for companies

Identification

Customers are automatically identified via the BGA (pharmacy identification) number or their customer number, and the order is correctly allocated.

Availability

The PZN (central pharmaceutical registration number) helps with the direct checking of availability.

Conditions

Direct allocation allows conditions such as minimum order values or scaled prices to be immediately and correctly applied.

Communication

The digital process facilitates rapid and straightforward communication via (S)FTP(S), order files, master data, inventory value adjustment reports etc.

Intensification of business relationships, development of strategic business partnerships
Accelerating and optimising the flow of information and existing business processes
Minimisation of manual intervention (automation of time-consuming checks) and thus the error rate
Secure business data transfer
Supplement to sales via wholesale and field service
Direct communication without media disruptions

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Our products and main focuses

Application service providing

B2B platforms for bi-directional communication between partners.

Ordering service

MSV3-Version 1+2, EDI/PHOENIX

Lagerverlustausgleiche elektronisch übermitteln

Electronic transmission of inventory value adjustments

Consulting/integration

Our services for wholesalers and pharmaceutical companies

Order processing

Receipt of order

Availability inquiries

Transfer instructions

Returns management

Logistics

Shipping notification

Delivery notes

Integrated inventory audit

Order management

Customer-specific processing

Acceptance and transmission to the relevant wholesaler

Wholesaler orders

Inventory management

Management of inventory value adjustment reports

Bookkeeping

Electronic processing of vouchers – transfer instructions, invoices, credits delivery notes

Contacting us

Are you interested in our services?

Simply get in touch.

Hospital pharmacies also now connected

Pilot project

The pilot project focused on order processing and used an optimized interface to connect the CGM AMOR materials management system (AESCUDATA GmbH) and the HEXAL® und 1 A Pharma® brands of Sandoz Deutschland. It created an entirely digital platform to pool all processes relevant to orders. Information regarding product availability can now be accessed directly in the materials management system. The aim is for further MSV3 functionalities such as provision of shipping notifications/delivery notes, the processing of returns and the transmission of supporting documentation (e.g. order confirmations) to be available in future too.

Roll-out

We began the roll-out in October 2022 at the hospital pharmacies working with CGM AMOR and at all pharmacies supplying hospitals which use the systems PROKAS by Noventi, IXOS by Pharmatechnik, ADG, or WINAPO® ux by CGM LAUER. The first 100 hospital pharmacies and pharmacies supplying hospitals integrated the MSV3-plus procedures into their systems at the end of January 2023. This means that around 17% of customers have taken up this offer over a period of only 4 months. You could benefit too!

Advantages for the pharmaceutical industry

Hospital pharmacies rapidly and automatically receive the correct information on articles that cannot be supplied.
Time needed on the part of manufacturers (e.g. because of telephone or e-mail inquiries) is significantly reduced.
Orders are transmitted electronically and are automatically imported into the ERP system.
Long-term optimization of processing
Minimization of manual interventions (automation of time-consuming checks)
Reduction in error rate
Optimization of existing business processes (time and costs)
Direct digital communication without media discontinuities
Increase in customer satisfaction and customer loyalty
Secure transmission of business data
Delivery notes, consolidated shipment data and invoices are automatically generated and subsequently made available.
Some costs (e.g. for the digitalization of faxes via OCR) may be eliminated in the long term.

Advantages for hospital pharmacies

Long-term optimization of the ordering process via direct placement of order with the pharmaceutical manufacturer
Immediate and effective information on product availability
Direct ordering form the materials management system
Significant saving of time for pharmacy staff
Avoidance of media discontinuities
Further MSV3 functionalities such as the provision of shipping notifications/PDF delivery notes and the processing of returns will be implemented in the near future.
The aim is for the transmission of supporting documentation such as order confirmations to be available in future too.

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Our commitment

Optimierung der Geschäftsabläufe von Apotheken, Großhändler, Hersteller, Reimporteure und Clearing-Stellen

Over a period of many years, we have been supporting numerous pharmacies, wholesalers, manufacturers, re-importers and clearing bodies to optimize and harmonize their business processes.

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Höhere Reaktionsgeschwindigkeit dank MSV-3-Schnittstelle

Optimized business processes reduce expenditure and costs. Their main effect, however, is to increase speed of reaction to rapidly changing general conditions.

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Gemeinsame Plattform von Apotheken und Großhändlern

Our solutions will allow you to gain access to the joint platforms on which pharmacies and wholesalers have been operating for decades.

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Geschäftabläufe optimieren

Höhere Reaktionsgeschwindigkeit

Plattformen zur Zusammenarbeit

Testimonials

We are really satisfied with the services you provide to us and with the support you offer. Top class.

Christian Schumann, Head of Supply Chain and Customer Service bei Hormosan Pharma GmbH

It’s always fun when we cooperate on something. You are one of the few business partners on whom I can rely 100%.

Ulrich Klumpp, Geschäftsführer bei BestPhago GmbH Pharmagroßhandel

90companies in the pharmaceutical industry use our services.

14.100pharmacies use our B2B platform to process MSV3 orders.

4 millionenWe handle 4 million article inquiries and more than 9 million parcel orders every single month.