Our hotline support consultants are available during business hours to provide you with support on all CGM products. We strive to ensure that you have maximum benefits and use of the new products through, professional, dependable and friendly customer service and support. Our support consultants understand that software issues can adversely affect your practice operations and your patients care.
Quick responsiveness and quick turnaround of solutions to problems you encounter as well as quality customer support from our hotline support consultants is of critical importance to us. We value our customers and therefore closely monitor our performance to ensure that we deliver on our promise of excellent customer support and service.
Our hotline support assists you with the following:
- Software support
- Claims queries
- Basic account queries
- Technical queries
All customer contacts are registered on our helpdesk CRM-system and a tracking number is assigned to every opened case.
You can reach our hotline support centre from Monday to Friday between 08:00 am to 05.00 pm:
Phone: +27 (0) 861 633 334
In case of emergency support requirements, we offer after hours support contactable at: +27 (0) 79 492 2388