CompuGroup Medical enhances the value of your IT investment through expert, professional, dependable, and friendly customer service. Our U.S-based support engineers understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.
CompuGroup Medical offers support by phone or through our convenient Customer Portal, accessible from a browser or directly through your software.
You will receive a tracking number for any service ticket, so you and your support engineer can easily communicate and follow the progress of any issue through completion.
Tech Support Contact Information
Hours of Operation|
(Monday - Friday)
|For the lab division, dial 800.359.0911|
|CGM LABDAQ® / CGM LABNEXUS®||8AM - 11PM ET||Opt. 4|
|For practice management and EHR products, dial 855.270.6700|
|CGM CLINICAL™ / Alteer Office™||9AM - 8PM ET||Opt. 2, then Opt. 1|
|CGM webPRACTICE™||8AM - 8PM ET||Opt. 2, then Opt. 2|
|CGM webEHR™||8AM - 8PM ET||Opt. 2, then Opt. 3|
|CGM ENTERPRISE PM™||8AM - 8PM ET||Opt. 2, then Opt. 4|
|CGM DAQbilling™||8AM - 8PM ET||Opt. 2, then Opt. 6|
|Revenue Cycle Management / eMEDIX®||8AM - 6PM ET||Opt. 2, then Opt. 7|
|For CGM ELVI Telemedicine, dial 855.270.6700|
|CGM ELVI™||8AM - 8PM ET||Opt. 7|