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Customer Service & Technical Support

Customer Service & Technical Support

CompuGroup Medical enhances the value of your IT investment through expert, professional, dependable, and friendly customer service. Our U.S-based support engineers understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.

Customer Portal

CompuGroup Medical offers support by phone or through our convenient Customer Portal, accessible from a browser or directly through your software.

You will receive a tracking number for any service ticket, so you and your support engineer can easily communicate and follow the progress of any issue through completion.

Tech Support Contact Information

  Hours of Operation
(Monday - Friday)
For the lab division, dial 800.359.0911
For practice management and EHR products, dial 855.270.6700
  CGM CLINICAL™ / Alteer Office™ 9AM - 8PM ET Opt. 2, then Opt. 1
  CGM webPRACTICE™ 8AM - 8PM ET Opt. 2, then Opt. 2
  CGM webEHR™ 8AM - 8PM ET Opt. 2, then Opt. 3
  CGM ENTERPRISE PM™ 8AM - 8PM ET Opt. 2, then Opt. 4
  CGM DAQbilling™ 8AM - 8PM ET Opt. 2, then Opt. 6
  Revenue Cycle Management / eMEDIX® 8AM - 6PM ET Opt. 2, then Opt. 7
For CGM ELVI Telemedicine, dial 855.270.6700
  CGM ELVI™ 8AM - 8PM ET Opt. 7

Lab Division Support

Lab Division Support

Find out more about support for lab division products, including a link to re-order supplies from the online store.