Our job isn’t done after you purchase our products. At CompuGroup Medical US, we strive to enhance the value of your IT investment through expert, professional, dependable and friendly customer service. Our U.S-based service agents understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.
We offer support via phone or through our convenient Customer Portal, accessible from a browser or directly through your software. In either case, your case is assigned a tracking number so we can keep track of your issue or inquiry from start to finish and ensure its successful resolution.
If you have forgotten your password, please call the customer service support number for your product by selecting from the corresponding option below.
Customer Support Contact Information by Product
|Product Name||Hours of Operation (Monday - Friday)||Telephone Option|
|For your CGM Lab product, dial 1-800-359-0911, then select Option 4 - 6.|
|CGM LabDAQ®||8AM - 11PM EST, 5AM - 8PM PST||Option 4|
|CGM ENDEAVOR™||8AM - 11PM EST, 5AM - 8PM PST||Option 4|
|CGM LABNEXUS®||8AM - 11PM EST, 5AM - 8PM PST||Option 6|
|Lab System Integration Support||8AM - 11PM EST, 5AM - 8PM PST||Option 6|
For your CGM PM and/or EHR product below, dial 1-855-270-6700, Option 2 , then select option 1 - 5.
For online access to support, click here.
|CGM CLINICAL™/Alteer Office™||9AM - 8PM EST, 6AM - 5PM PST||Option 1|
|CGM DAQbilling™||8AM - 5PM EST, 5AM - 2PM PST||Option 5|
|CGM webPRACTICE™||8AM - 8PM EST, 5AM - 5PM PST||Option 2|
|CGM webEHR™||8AM - 8PM EST, 5AM - 5PM PST||Option 3|
|CGM ENTERPRISE PM™/EHR™||8AM - 8PM EST, 5AM - 5PM PST||Option 4|