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19. June 2017, Prague

More than 90% of Czechs are unable to communicate with their dentist electronically

Prague, 19th June 2017 - 8 out of 10 Czechs would appreciate having an option to discuss their health issues with their dentist by means of electronic communications, however only 9% of the Czech population have this option. These are the conclusions of a survey conducted by STEM/MARK agency for CompuGroup Medical (CGM) in April 2017. People would prefer using mostly e-mail communication with their dentists. Women would also like to be able to use this means of communication to communicate with their gynaecologist. However, regular e-mail accounts are not secured enough to protect exchange of sensitive patient data. Moreover, starting from May 2018, medical professionals may be even exposed to high fines for this kind of behaviour.

Electronic communications have become an integral part of our everyday life. More and more people, therefore, wonder how to effectively communicate regarding the care for their health as well. Most Czechs (79.9%) would appreciate having the option to discuss their health issues with their dentist by means of electronic communications, however only 9% of the Czech population currently have this option. If they do have this option, they usually use e-mail (83%). The Czechs would most often like to make appointments with their dentist (91%), to be reminded of regular check-ups and examinations (71.6%) and to consult urgent health issues (58.6%). “The survey has once again shown that Czech patients are more and more interested in electronic applications in healthcare. They want to use modern forms of communication not only in their everyday lives, but also in taking care of their health,” says Vladimír Přikryl, CEO of CompuGroup Medical ČR. Respondents’ answers also indicated that the Czechs would most prefer e-mail communication with their dentists (70.8%). Women would also prefer e-mail as the most popular form of communication with their gynaecologists (67.8%). However, regular e-mail accounts are not secured enough to protect exchange of sensitive patient data in such communication. Starting from 25th May 2018, medical professionals may even be exposed to very high fines for this kind of behaviour. This is the effective date of a new European Union directive generally known as the General Data Protection Regulation or GDPR providing much stricter protection of personal data. The new directive will take precedence over relevant Czech legislation, which is the Personal Data Protection Act No. 101/2000, Coll. Companies violating the new stricter regulations will be exposed to fines up to EUR 20 million (CZK 540 mil.), or up to 4% of their total annual turnover.

“We already offer our clients safe, reliable and efficient solutions for their online needs. These include for example making appointments, issuing prescriptions, sending examination results or consultations. All communication is directed through a patented secured channel inbuilt in the physician’s information system, so there is no risk of sensitive patient data being compromised. Therefore, our clients do not have to worry about the new EU directive. Our software will only be updated, the costs for clients will not increase and there will be no compliance issues either. However, those who use outdated information systems might have some issues,” concludes Přikryl.

The survey for CompuGroup Medical ČR was conducted by STEM/MARK agency among 521 respondents in April 2017.

AMI Communications
Lenka Mrkvová

T +42 (0) 724 966 012
E-mail: [email protected]