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21. August 2014, Prague

Czechs lack electronic communication in the surgeriesCzechs lack electronic communication in the surgeries
According to a recent medical research, most of the Czechs would like to use more their doctor’s online services

Prague, 21st August 2014 – According to a recent research, Czechs are missing online services for communication with their doctors. The vast majority of respondents were in favour of possibility of online making appointments, consultations, examination results or prescriptions.

Four out of five respondents would like to use electronic communication for online making appointment and a similarly large group of the Czech users would welcome the possibility of online prescription or viewing their examination results. Over 80% respondents are convinced this kind of communication is advantageous and the interest in such services is higher among the respondents with higher level of education and rather from larger cities. Only 2% of respondents found it disadvantageous.

„The research has shown us that Czech users use the internet and electronic communication primarily to seek information, communication with friends and other online services. However when communicating with doctors, they lack the comfort similar to online banking or shopping,“ says Lenka Volfová, Head of Marketing of CompuGroup Medical Czech Republic and adds: „It is obvious from the respondents‘ answers that they would be pleased if doctors and medical facilities offered them such option, which is available on the market.“

Electronic communication currently allows the patients to make appointment right into the doctor’s calendar, consulting their health condition, receiving examination results and other medical reports or online prescription. At the moment, such complex services are exclusively provided by the CGM LIFE eSERVICES solution.

Also the Czechs would not mind if this kind of service was chargeable. Even though this would decrease the number of respondents willing to use the service to less than 25%, another half of them stated their decision would depend on the fee. 75% of respondents would prefer to only pay for actually used services and executed actions.

„We see that Czech patients are starting to realize their role and increasing importance in health care system. Health care is increasingly being seen as a service and the Czechs expect that, in addition to quality health care, they get better services, such is online communication,“ adds Lenka Volfová of CGM company, which is behind the development of CGM LIFE eSERVICES.

The research for CompuGroup Medical Czech Republic was prepared by STEM/MARK agency, being performed from 26th to 30th July 2014 with 509 respondents.

About CompuGroup Medical AG

CompuGroup Medical is one of the leading eHealth companies in the world. With a revenue base of approximately EUR 500 million, its software products are designed to support all medical and organizational activities in doctors’ offices, pharmacies, laboratories and hospitals. Its information services for all parties involved in the healthcare system and its web-based personal health records contribute towards safer and more efficient healthcare.

CompuGroup Medical’s services are based on a unique customer base of over 400,000 doctors, dentists, hospitals, pharmacies and networks as well as other service providers. With locations in 19 countries and customers in 43 countries worldwide, CompuGroup Medical is the eHealth company with one of the highest coverage among eHealth service providers. Approximately 4,200 highly qualified employees support customers with innovative solutions for the steadily growing demands of the healthcare system.

About CompuGroup Medical Czech Republic

CompuGroup Medical Czech Republic was established in 2009 by the merger of software companies, owned by the parent company CompuGroup Medical. The vision of the company is fully computerized healthcare. The company is a leader in the domestic market of hospital and ambulatory information systems. Doctors are highly satisfied with their products and services, as is confirmed by periodic surveys. The company is perceived as subject that is flexible, innovative, and interested in the problems and needs of physicians, which in the end makes their life easier. 110 employees work in branches in Prague, Brno, Pardubice and Ústí nad Orlicí. CompuGroup Medical Czech Republic is a member of ICT Union since May 2012.

Contact for media:

CompuGroup Medical AG
Lenka Volfová

Head of Marketing
T +42 (0) 737 208 692
E-mail: Lenka.Volfova@CGM.com

AMI Communications
Jakub Řehák

T +42 (0) 724 721 091
E-mail: Jakub.Rehak@amic.cz