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Customer Service & Tech Support

Customer Service & Tech Support

Our job isn’t done after you purchase our products. At CompuGroup Medical US, we strive to enhance the value of your IT investment through expert, professional, dependable and friendly customer service. Our U.S-based service agents understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.

We offer support via phone or through our convenient Customer Portal, accessible from a browser or directly through your software. In either case, your case is assigned a tracking number so we can keep track of your issue or inquiry from start to finish and ensure its successful resolution.

Customer Support Contact Information by Product

Product Name Hours of Operation
(Monday - Friday)
Telephone Option
For your CGM Lab product, dial 1-800-359-0911, then select Option 4.
CGM LABDAQ® and CGM LABNEXUS® 8AM - 11PM (EST) Option 4
For your CGM PM and/or EHR product below, dial 1-855-270-6700, Option 2 , then select an option below.
For online access to support, click here.
CGM CLINICAL™/Alteer Office™ 9AM - 8PM (EST) Option 1
CGM DAQbilling™ 8AM - 5PM (EST) Option 5
CGM webPRACTICE™ 8AM - 8PM (EST) Option 2
CGM webEHR™ 8AM - 8PM (EST) Option 3
CGM ENTERPRISE PM™/EHR™ 8AM - 8PM (EST) Option 4

Lab Division Support

Contact

Please contact us if you have any questions or concerns.